Passenger handling and check-in procedures involve verifying travel documents, issuing boarding passes, weighing and tagging luggage, and managing the passenger flow from the terminal counter all the way to the aircraft boarding gate.
Check-in Methods
- Online and Mobile: Passengers use web or mobile apps 24 to 48 hours before departure to pick seats and get digital boarding passes.
- Self-Service Kiosks: Airport machines let travelers scan passports, print paper passes, and create luggage tags.
- Counter / Manual: Airline agents check documents, verify visas, accept checked bags, and assist passengers directly.
Baggage and Security Processing
- Weighing: Scales check that bags match weight and size limits to avoid extra fees.
- Tagging: Barcoded labels are attached to luggage and sent into the belt system.
- Screening: Security checkpoints inspect carry-on items, restricted liquids, and personal items.
Boarding and Gate Management
- Announcements: Agents call passengers in a set sequence or by assigned boarding groups.
- Verification: Staff scan boarding passes and match headcounts before door closure.
- Special Assistance: Extra help is provided for families, seniors, and passengers with reduced mobility.
